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Illustrative workflow · Service record #1048

Choose an available handoff to inspect the record
Job route8 available stages

The next person starts with the last handoff’s context.

Record addedJob scheduled

Schedule

Scheduled visit

The office and field team see the same customer, location, and work context when the visit is scheduled.

Carried forward
  • Customer details
  • Service location
  • Proposed scope
Next handoffPrepare the job record for the field.
Illustrative product stateSample data
Service recordJob scheduled

Service record #1048

A time for the proposed work

Kitchen sink repair · One example through the workflow
Customer from estimate
Taylor Morgan
Scope from estimate
Repair the kitchen sink leak
Visit added
Tuesday · 9:00–11:00 AM
What changed at this handoff

Added: The visit time

Kept: Customer, service location and proposed scope

Illustrative values, not a live customer record. Messaging and payment integrations require setup.

The record carries what the next step needs.

Three moments where disconnected tools usually force someone to look for context again.

  1. The request becomes a customer record

    InquiryCustomer
    Requested work · Preferred contact details · Service location
  2. The proposed work reaches the schedule

    EstimateSchedule
    Requested work · Customer context · Proposed scope
  3. The completed job reaches payment status

    JobPayment
    Scheduled visit · Customer context · Work documentation

Use the pieces you need. Keep the record connected.

Start where your operation needs help today, then keep the customer, the work, and the next action together as you grow.